Returns and Cancellations

This Returns and Cancellation Policy sets out the terms under which MVENDORS can accepts and executes returns and cancellations of orders, and shall apply to all Purchasers and Vendors. The mvendors.com/MVENDORS makes efforts to supply all the products as per the specification and certification displayed by the Vendors on its website.

Returns of Products are accepted from the Purchasers,

  1. If the size or the dimension of the ordered Product is not as specified in the order.
  2. If wrong Products are delivered.
  3. If packing or seal of the products is found to be tampered.
  4. If the Product delivered is found to be damaged or broken.(Not applicable for sensitive product)
  5. If it is found that received Products are defective or malfunctioning.

Subject to the above, when a Purchaser has requested for a replacement of Product(/s and the supplier does not have a replacement the Product/s, in such cases the Supplier can agree to a refund to the Purchaser and the Purchaser shall be obligated to accept the refund in place of a replacement.

A replacement request should be raised by a Purchaser within 24 hours of delivery, and a replacement will be done within 10 days from the date of making replacement request or depending upon the availability of the Products at Supplier's end.In case of tampered Product, a replacement request should be raised immediately at the time of delivery and such request should be in writing through an email or on mobile application or on mvendors.com website. The cost of shipping, loading and unloading of the material shall be taken up by the purchaser. In case of the unsatisfied material about quality, the materials need to testing by third party agencies, all costs and effort to be borne by the buyer/purchaser, including samples cost, transport for sending samples, testing charges and report collection)

mvendors.com /MVENDORS will schedule the process of pickup on acceptance of a Purchaser’s “request for return” from the Supplier.

Returns are NOT valid if:

  • A Product is used and/or is found to have been tampered with by a Purchaser.
  • A Product is not properly installed or used as per manufacturer's guidelines/industry standards which resulted in damage or malfunctioning.
  • A return is not notified within time as specified.
  • A Product cannot be exchanged for another Product.
  • Partial returns / leftovers of delivered Product are not accepted.

The Vendors will bear the shipping charges for returns in case the material is eligible for returns as per the returns policy. In case product is not eligible for free delivery the purchaser shall be bear a cost of shipping and loading and unloading charges for such product.

Cancellations are accepted under following circumstances Ordered Products are NOT in transit / orders have NOT yet been processed by the Supplier.Ordered Products are NOT customized to suit a Purchaser.

A shipment, once arrived at a Purchaser’s doorstep, cannot be cancelled for any reason other than mentioned in the return policy above.

Categories: 

  • Building material,
  • Electrical,
  • Glass & Façade,
  • Hardware,
  • Paints,
  • Kitchen,
  • Bathroom,
  • Walls & Flooring,
  • Landscaping Products,
  • Building Management,
  • Roofing,
  • Amenities,
  • Construction Equipment,
  • Escalators & Elevators.

For Walls, Floorings and Roofing categories, breakage up to 3% should be acceptable.

For Bricks, Blocks and Aggregates, breakage up to 3% should be acceptable.

For TMT Steel +/-0.5% by weight (per MT) should be acceptable.

For products like wood, veneers, tiles, marble and granites slight color variation should be acceptable.

  • No other materials / items will be exchanged for different materials/items (Scenario: Request to exchange of OPC cement for PPC cement)
  • Partial Returns / Leftovers are not accepted. (Scenario: 50 bag Cement unused out of 440 bags purchased are not valid for Returns)
  • Material which is very sensitive or having a short life(Ready Mix Concrete) that will be provided as per Purchaser requirement that will not cancel by its grade or time schedule.
  • For products like sanitaryware, kitchenware, glass, paints, wood, granites, tiles, customized products & other fragile products except in the product is found to be
    1. If the size or the dimension of the ordered Product is not as specified in the order.
    2. If wrong Products are delivered.
    3. If the Product delivered is found to be damaged or broken.
    4. If it is found that received Products are defective or malfunctioning.