This Returns and Cancellation Policy sets out the terms under which MVENDORS can accepts and executes returns and cancellations of orders, and shall apply to all Purchasers and Vendors. The mvendors.com/MVENDORS makes efforts to supply all the products as per the specification and certification displayed by the Vendors on its website.Returns of Products are accepted from the Purchasers,
Subject to the above, when a Purchaser has requested for a replacement of Product(/s and the supplier does not have a replacement the Product/s, in such cases the Supplier can agree to a refund to the Purchaser and the Purchaser shall be obligated to accept the refund in place of a replacement.
A replacement request should be raised by a Purchaser within 24 hours of delivery, and a replacement will be done within 10 days from the date of making replacement request or depending upon the availability of the Products at Supplier's end.In case of tampered Product, a replacement request should be raised immediately at the time of delivery and such request should be in writing through an email or on mobile application or on mvendors.com website. The cost of shipping, loading and unloading of the material shall be taken up by the purchaser. In case of the unsatisfied material about quality, the materials need to testing by third party agencies, all costs and effort to be borne by the buyer/purchaser, including samples cost, transport for sending samples, testing charges and report collection)
mvendors.com /MVENDORS will schedule the process of pickup on acceptance of a Purchaser’s “request for return” from the Supplier.Returns are NOT valid if:
The Vendors will bear the shipping charges for returns in case the material is eligible for returns as per the returns policy. In case product is not eligible for free delivery the purchaser shall be bear a cost of shipping and loading and unloading charges for such product.
Cancellations are accepted under following circumstances Ordered Products are NOT in transit / orders have NOT yet been processed by the Supplier.Ordered Products are NOT customized to suit a Purchaser.
A shipment, once arrived at a Purchaser’s doorstep, cannot be cancelled for any reason other than mentioned in the return policy above.
For Walls, Floorings and Roofing categories, breakage up to 3% should be acceptable.
For Bricks, Blocks and Aggregates, breakage up to 3% should be acceptable.
For TMT Steel +/-0.5% by weight (per MT) should be acceptable.
For products like wood, veneers, tiles, marble and granites slight color variation should be acceptable.