FAQ's

  1. www.mvendors.com ("Website") is an internet based portal owned and operated by Mvendors Ecommerce Marketplace Pvt. Ltd. details having its registered office at S.No. 282, H. No.-132, Opp. Fish Farm, Solapur Road, Hadapsar, Pune, Maharashtra, India, -411028, a company duly incorporated under the provisions of the Companies Act, 2013. The Website is a platform that facilitates the online sale and purchase of products and services offered by various merchants/ vendors/service providers ("Suppliers") (collectively the "Services"). The Services are offered to the Users/purchasers through various modes which shall include issue of discount coupons and vouchers that can be redeemed for various services. These terms and conditions of use ("Terms of Use") of the Website between MVENDORS and the users/ Purchasers/Suppliers/registrants of the Website ("You" or "Your" or "Yourself" or "User") describe the terms on which MVENDORS offers you access to the Website and the Services through the Website.
  2. CUSTOMER DATA: For providing its Services, MVENDORS will host data and information. MVENDORS will not review, share, distribute, or reference any such User data except as provided in the Terms of Use, or as may be required by law. Individual records of User data may be viewed or accessed only for the purpose of resolving a problem, support issues, or suspected violation of the Terms of Use, or as may be required by law. We would take all reasonable precautions for maintaining confidentiality of data.
  3. MVENDORS can be reached, for all questions and directions related to this privacy policy, by:
    1. Sending a letter marked to the attention of Customer Care, (Registered office at S.No. 282, H. No.-132, Opp. Fish Farm, Solapur Road, Hadapsar, Pune, Maharashtra, India, -411028) or by
    2. Sending an email to care@mvendors.com
  1. This privacy policy is published in compliance of:
    1. Section 43A of the Information Technology Act, 2000;
    2. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPI Rules"); and
    3. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
  2. This privacy policy states the following:
    1. The type of information collected from the visitors of the Website and the Users, including sensitive personal data or information;
    2. The purpose, means and modes of usage of such information; and
    3. How and to whom MVENDORS will disclose such information.
  1. All Visitors and Users Note:
    1. Section applies to all visitors and the Users.
    2. Accordingly, a condition of each User's use of and access to the Website and to the other services provided by MVENDORS to Users is their acceptance of the Terms of Use located at Part B below, which also involves acceptance of the terms of this privacy policy. Any User that does not agree with any provisions of the same is required to leave the Website immediately.
    3. A User may have limited access to the Website and utilize some of the Services provided by MVENDORS without creating an account on the Website. Unregistered Users can access some of the information and details available on the Website. In order to have access to all the features and benefits on our Website, a User may be required to first create an account on our Website. To create an account a User is required to provide the following information, which such User recognizes and expressly acknowledges his personal information allowing others, including MVENDORS , to identify the User: name, User ID, email address, country, ZIP/postal code, age, phone number, password chosen by the User and valid financial account information. Other information requested on the registration page, including the ability to receive promotional offers from MVENDORS , is optional. MVENDORS may, in future, include other optional requests for information from the User to help MVENDORS to customize the Website to deliver personalized information to the User. Without User's agreement, MVENDORS will not share, rent or sell any personal information with third parties in any way other than what is disclosed in this privacy policy.
    4. All the information provided to MVENDORS by a User, including sensitive personal information, is voluntary. User has the right to withdraw his/her/its consent at any time, in accordance with the terms of this privacy policy and the Terms of Use, but please note that withdrawal of consent will not be retroactive.
    5. User can access, modify, correct and eliminate the data about him/her/it which has been collected pursuant to his/her/its decision to become a User. If User updates any of his/her/its information, MVENDORS may keep a copy of the information which User originally provided to MVENDORS in its archives for uses documented herein. MVENDORS takes User’s rights seriously and encourages User to use them if User deems this to be appropriate. User may exercise these rights by contacting MVENDORS Company at email given below care@mvendors.com.
    6. Due to the communications standards on the Internet, when a User visits the Website, MVENDORS automatically receive the URL of the site from which such User came and the site to which such User is going when he/she/it leaves. MVENDORS also receives the Internet Protocol (IP) address of each User's computer (or the proxy server a User used to access the World Wide Web), User's computer operating system and type of web browser the User is using, email patterns, as well as the name of User's ISP. This information is used to analyze overall trends to help MVENDORS improve its Service. The linkage between User's IP address and User's personally identifiable information is not shared with third-parties without such User's permission or except when required by law. Notwithstanding the above, MVENDORS may share some of the aggregate findings (not the specific data) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.
    7. The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by MVENDORS and its service providers for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, MVENDORS may allow authorized third parties to place or recognize a unique cookie on the User's browser. MVENDORS does not store personally identifiable information in the cookies.
    8. MVENDORS may keep records of telephone calls received and made for making inquiries, orders or other purposes for the purpose of administration of Services, research and development and for User administration.
    9. MVENDORS allows other companies, to serve advertisements to the Users. These companies include third party ad servers, ad agencies, ad technology vendors and research firms. MVENDORS may "target" some ads to User that fit a certain general profile. MVENDORS does NOT use personally identifiable information to target ads.
    10. This privacy policy applies to web sites and services that are owned and operated by MVENDORS . MVENDORS does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the Users' computer, collect data or solicit personal information from the Users, for which MVENDORS is not responsible or liable. Accordingly, MVENDORS does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does MVENDORS guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by MVENDORS of the website, the website's provider, or the information on the website. MVENDORS encourages the User to read the privacy policies of that website.
    11. The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. MVENDORS hereby expressly disclaims any liability for any misuse of such information that is made available by visitors in such a manner.
    12. MVENDORS does not collect information about the visitors of the Website from other sources, such as public records or bodies, or private organizations save and except for the purposes of registration of the Users (the collection, storage and disclosure of which each User must agree to under the terms of use in order for MVENDORS to effectively render the Services).
    13. MVENDORS does not knowingly collect personal data from children.
    14. MVENDORS has implemented Indian legal industry standard security policies, rules and technical measures to protect the personal data that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss.
    15. MVENDORS will not disclose any personal information or data to governmental institutions or authorities unless such disclosure is requisitioned under any Indian law or judicial decree or when MVENDORS, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply our terms of use.
    16. MVENDORS addresses any discrepancies and grievances of all Users with respect to processing of information in a time bound manner. For this purpose, MVENDORS has designated a Grievance Officer, who will redress the grievances of the Users expeditiously but within one month from the date of receipt of grievance, and who can be reached by:
      1. Sending a letter marked to the attention of Grievance Officer, MVENDORS (Registered office at S.No. 282, H. No.-132, Opp. Fish Farm, Solapur Road, Hadapsar, Pune, Maharashtra, India, -411028, ) or by
      2. Sending an email to care@mvendors.com
  1. No sensitive personal data or information is automatically collected by MVENDORS from any casual visitors of this website, who are merely perusing the site.
  2. Nevertheless, certain provisions of this privacy policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave this Website immediately.
  3. If you, as a casual visitor, have inadvertently browsed any other pages of this Website prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, stored or used, merely quitting this browser application should ordinarily clear all temporary cookies installed by MVENDORS . All visitors, however, encouraged to use the "clear cookies" functionality of their browsers to ensure such clearing / deletion, as MVENDORS cannot guarantee, predict or provide for the behavior of the equipment of all the visitors of the Website.
  4. You are not a casual visitor if you have willingly submitted any personal data or information to MVENDORS through any means, including email, post or through the registration process on the Website. All such visitors will be deemed to be, and will be treated as,Users for the purposes of this privacy policy, and in which case, all the statements in this privacy policy apply to such persons.
  1. As part of the registration/application creation and submission process that is available to Users on this website, certain information, including sensitive personal data or information is collected from the Users.
  2. All the statements in this privacy policy apply to all Users, and all Users are therefore required to read and understand the privacy statements set out herein prior to submitting any sensitive personal data or information to MVENDORS, failing which they are required to leave this Website immediately.
  3. If you have inadvertently submitted any such information to MVENDORS prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is collected, stored or used, then you may access, modify and delete all information stored about You by MVENDORS by clicking on the "Edit Profile" link on the navigation bar of the Website. In addition, any User can ask MVENDORS, by sending an email to care@mvendors.com whether MVENDORS is keeping personal data about him/her, and every User is also entitled to require MVENDORS to delete and destroy all such information relating to him/her (but not other Users) in its possession.
  4. Users' personally identifiable information they choose to provide on the Website is used to help the Users describe / identify themselves. Other information that does not personally identify the Users as an individual, is collected by MVENDORS from Users (such as, patterns of utilization described above) and is exclusively owned by MVENDORS. MVENDORS may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. If MVENDORS wishes to use any User's personal data for a new purpose, it will seek such User's permission before doing so.
  5. MVENDORS will communicate with the Users through email and notices posted on the Website or through other means available through the service, including text and other forms of messaging. The Users can change their e-mail and contact preferences at any time by logging into their "Account" at www.MVENDORS .com and changing the account settings.
  6. At times, MVENDORS conducts a User survey to collect information about Users' preferences. These surveys are optional and if Users choose to respond, their responses will be kept anonymous. Similarly, MVENDORS may offer contests to qualifying Users in which we ask for contact and demographic information such as name, email address and mailing address. None of this information is shared with third parties, except in summary form, if at all. The demographic information that MVENDORS collects in the registration process and through surveys is used to help MVENDORS improve its Services to meet the needs and preferences of Users. This may include targeting advertising to Users about our Services. Information we gather through a contest may also be disclosed to third parties, as necessary, for prize fulfillment and other aspects of any contest or similar offering.
  7. All MVENDORS employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every User's sensitive personal data and information.
  8. MVENDORS may also disclose or transfer User's personal and other information a User provides, to another third party as part of reorganization or a sale of the assets of a MVENDORS corporation division or company. Any third party to which MVENDORS transfers or sells its assets will have the right to continue to use the personal and other information that a User provide to us.
  9. To the extent necessary to provide Users with the services on the Website, MVENDORS may provide their Personal Information to third party contractors who work on behalf of or with MVENDORS to provide Users with such services, to help MVENDORS communicate with Users or to maintain the Website. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the personal information collected in connection with the provision of these services in accordance with their own privacy policies.
  1. As part of the registration process, MVENDORS collects the following personal information from the Users:
    1. Name;
    2. User ID;
    3. Email address;
    4. Address (including country and ZIP/postal code);
    5. Gender;
    6. Age;
    7. Phone number;
    8. Password chosen by the User;
    9. Valid financial account information; and
    10. Other details as the User may volunteer.
  2. All the information listed above of this privacy policy ("User Information") is maintained by MVENDORS in electronic form on its equipment, and on the equipment of its employees. User Information may also be converted to physical form from time to time. Regardless of the manner of storage, MVENDORS will keep all User Information confidential, and will only disclose End User Information in the following manner:
    1. MVENDORS makes all User Information accessible to its employees only on a need-to-know basis, and binds all such employees to strict confidentiality obligations.
    2. Part of the functionality of the Website is assisting the Suppliers to maintain and organize such information to effect sale and purchase of products. MVENDORS may, therefore, retain and submit all such records to the appropriate authorities, or to Suppliers who request access to such information.
    3. Part of the functionality of the Website is assisting the Users to access information relating to pharmaceutical products. MVENDORS may, therefore, retain and submit all such records to the relevant Users.
  3. Notwithstanding the above, MVENDORS shall not be responsible for any breach of security or for any actions of any third parties that receive Users' personal data or events that are beyond the reasonable control of MVENDORS including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
  1. The Users acknowledge that this privacy policy is part of the Terms of Use and unconditionally agree that becoming a User of the Website and its Services signifies their assent to this privacy policy. User's visit and any dispute over privacy is subject to this policy and Terms of Use. MVENDORS may update this privacy policy at any time, with or without advance notice. In the event there are significant changes in the way MVENDORS treatsUser’s personally identifiable information, MVENDORS will display a notice on the Website or send Users an email, as provided for above. Unless stated otherwise, MVENDORS’s current privacy policy applies to all information that MVENDORS has about Users and their account. Notwithstanding the above, MVENDORS shall not be required to notify the Users of any changes made to the privacy policy. If a User uses the Service after notice of changes have been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed practices.

FAQ’s with respect to Payment

You can choose to pay through any Visa or MasterCard debit/credit cards and net banking from all major banks. You can also pay through RTGS/NEFT/Cheque/Demand Draft. Cash before Dispatch is also available as an option to pay for your order.

You can pay online but you may be applicable for charges @ 2% for making payment through online payment gateway.

(Please verify cash provision beyond 2 lakhs with your chartered accountant)

Yes, you can choose to pay via cheque. On choosing to pay via cheque, your order will be “On Hold” and will only be confirmed once the payment is realised.

Yes, cash on delivery is available as a payment option on Mvendors subject to a limit of INR 2 lakhs.

mvendors has a robust supplier verification process and at the time of verification, we also check for quality certificates of the suppliers. All suppliers listing their products enter into an agreement to sell only genuine products.

Feel free to contact us through any of the channels: Email: Drop an email at care@mvendors.com Call: Call us on number mention on front page. Live Chat: Logon to www.mvendors.com and Chat with us to get instant help.

Return and Refund FAQ

  1. Debit/Credit cards and Net Banking: The money will be refunded to the payment mode/account that was originally used to make the transaction.
  2. Cash/Cheque in Bank: The refund would be done through a paper Cheque to the mentioned address in the refund form available.

The return of the product will be applicable subject to satisfying the conditions mentioned in terms and conditions mentioned by the supplier and Mvendors at the time of the purchase.

The Products for display on the Website may carry warranty, if any, provided by the respective Vendors. Since MVENDORS acts only as an intermediary, MVENDORS does not make any representation or warranty as to specifics of the Products (including but not limited to quality, value, salability, etc) or services listed on its Website for sale by the Sellers. MVENDORS shall not have any liability whatsoever for any aspect of the arrangements between the Seller and the User as regards the standards of the Products or services provided by the Sellers and MVENDORS accepts no liability for any errors or omissions, whether on behalf of itself or third parties. Replacement or warranty on each Product supplied by the Seller shall be as determined and specified by the Seller against the specific Products displayed on the Website. The Buyer is hereby advised to go through the conditions of replacement and warranty, if applicable, before making a purchase of the Product.